Privacy Policy
Last updated: August 9, 2026
Renovar Cleaning LLC (“Renovar,” “we,” “us”) operates renovarcleaning.com. This policy explains what we collect, why, and what you can do about it.
What we collect
- Information you give us. Your name, email address, phone number, property address, property details such as square footage and room counts, service preferences, and anything you type into a form or send us in a message.
- Service information. Once you become a client, scheduling records, access instructions you choose to give us, photos of completed work, service notes, and billing records.
- Information collected automatically. Standard web log data including IP address, browser type, pages visited, and referring page. Our site runs on WordPress.com and uses its built-in analytics.
- Cookies. We use cookies necessary to operate the site and to measure traffic. You can block cookies in your browser, though parts of the site may not work.
Why we collect it
- To prepare quotes and estimates you ask for
- To schedule, perform, and document cleaning services
- To send appointment confirmations, arrival notices, and completion photos
- To bill you and keep required financial records
- To respond to questions, complaints, and claims
- To improve the site and our services
- To comply with law
Estimates and property information
When you use the estimate tool on this site, the numbers you enter are used to calculate a figure in your browser. That information reaches us only if you choose to submit the contact form. We do not currently pull property records from any third-party database. If that changes, we will update this policy before we do it.
Text messages
If you give us your mobile number and agree to receive text messages, we may send appointment confirmations, arrival notices, schedule changes, and completion notices. Message and data rates may apply. Reply STOP to any message to opt out and HELP for help. Opting out of texts does not opt you out of email or affect your service.
Who we share it with
We do not sell your personal information. We share it only with service providers who need it to run the business, including our website host, scheduling and property-management software, payment processor, accountant, insurer, and, where a claim arises, our attorney. Each is expected to protect it. We also disclose information where the law requires it, or to protect the rights or safety of a person or of the Company.
Property access information
Door codes, lockbox codes, alarm codes, and keys are treated as our most sensitive category of client information. Access data is stored in our scheduling system, shared only with the cleaner assigned to your property, and removed when your service ends. Tell us in writing if you want a code changed or removed and we will do it.
How long we keep it
We keep client service and billing records for at least five years to meet tax, insurance, and legal requirements. Completion photos are kept for two years unless a claim is open. Quote requests that do not become clients are deleted after twenty-four months.
Your choices
- Ask us what we hold about you and get a copy
- Ask us to correct anything inaccurate
- Ask us to delete information we are not required to keep
- Opt out of marketing email at any time using the unsubscribe link
- Opt out of texts by replying STOP
Florida residents have rights under the Florida Digital Bill of Rights. We honor those requests from any client regardless of where they live. Submit a request through the contact form on this site and we will respond within thirty days.
Security
We use access controls, unique logins, and encrypted connections. No system is perfectly secure, and we do not promise that ours is. If a breach affects your personal information we will notify you as Florida law requires.
Children
This site is not directed to children under 13 and we do not knowingly collect their information.
Changes
We will post any change to this policy here with a new date at the top. Material changes will be flagged on the homepage for thirty days.
Contact
Send privacy questions or requests through the contact form and mark them “Privacy request.”